Over the last two weeks, I have begun sharing some of my priorities and the vision for the future of our region with all of you. So far, we have covered some of my top priorities such as NATCA member activism, legislative activism, and legislative relationship building. Now on to another one of my top priorities; communication.
We have a very large region, which spans from Guam to the Grand Canyon; 59 total facilities to be exact and over 2100 NATCA members. It’s essential that we have a very robust communications structure, which is not only responsive and timely, but also serves to educate and inform the membership. With some of our VFR towers going through 2-3 Facrep changes in a year, it’s imperative that we have a responsive structure that can address the needs of all of our facility reps and their members.
In order to be a great leader and an effective communicator, we must slow down and give our undivided attention to those who are trying to communicate with us; just listen to what they have to say. This not only allows us to completely understand the issue, but it allows us to form good relationships and encourages others to be more open in their communications with us. With 59 facilities and over 2100 members, the emails, calls, texts, and Facebook messages can absolutely consume you if you don’t have an organized and robust structure to deal with the needs of the membership. Not only do we have a robust structure, but we have also built in accountability in our leadership email listserve to ensure that we are responsive and timely in responding to your needs. Don’t take my word for it; just listen to what candidate for NWP RVP Garth Koleszar had to say about our communications structure, “I do want to also thank the dedication of the rest of your NWP Leadership Team. We communicate hundreds of times each week as we provide resources and support to move this Region forward” (NWP Team Update Sept. 2014). I couldn’t agree more with Garth as communication is one of my teams top priorities and we are constantly looking at ways of being more responsive and moving our region forward.
It is my intent to ensure that this “two-way street” remains open and free flowing as we have done in the past. I know that many of you only call when you absolutely need help and as such, it has been and will continue to be one of my top priorities, as well as the priority of the entire Western Pacific Regional Leadership Team, to respond to you as promptly as possible. Whether it’s a phone call, an email, a text, and or a Facebook message, I will take the time to listen to you and address your concerns. You deserve nothing less.
I hesitate to throw in an old cliché but it is important to emphasize, “There is no such thing as a stupid question.” We must treat members’ questions with compassion and dignity and cannot marginalize them. We must strive to provide an environment that encourages the membership to ask questions. Knowledge and information are powerful tools that need to be shared with our membership at all times but they are only as good as the responses that we receive.