After unsat employment experiences, management follies, and an inept-inactive former facrep (now FLM), I was facing termination and the opposite of retention from the agency. Having never met me, Ham personally reached out and informed me he was fully aware of the situation and its causes. Ham was never too busy to keep me in the loop even answering my emails and requesting information whilst on vacation himself. Ham was always clear, straight, and optimistic about the outcome. I saw how personally he took this matter and restored my faith and employment status in this career. I do owe where I am today to his hard NATCA work and dedication he still shows today by seeking re-election. Thanks again Ham.
— Miguel Lopez